Shipping policy

Northwoods Graphix Shipping Policy

At Northwoods Graphix, we are committed to delivering your custom products with care and efficiency. Please review our shipping policy to understand how we handle the delivery of your orders.

Processing Time

  • Order Processing: All items are made to order based on the unique artwork provided by our customers. Please allow 1-3 business days for us to process and produce your custom items before they are shipped. Processing times may vary depending on the complexity of the order and our current workload.
  • Order Confirmation: You will receive an order confirmation email shortly after placing your order. Please review this confirmation carefully to ensure all details are correct. If you need to make any changes, please contact us within 24 hours of placing your order.

Shipping Options

  • Standard Shipping: We offer standard shipping within the United States. Delivery typically takes 1-5 business days from the time your order is shipped, depending on your location.
  • Expedited Shipping: If you need your order sooner, we offer expedited shipping options at an additional cost. Delivery typically takes 1-3 business days from the time your order is shipped, depending on your location.
  • International Shipping: We currently do not offer international shipping.

Shipping Rates

  • Shipping is included in the total cost of the item. 

Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment online. Please allow 24-48 hours for the tracking information to update.

Delivery Issues

  • Lost or Stolen Packages: Northwoods Graphix is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend shipping to a secure location where someone will be available to receive the package.
  • Incorrect Shipping Information: Please ensure that your shipping address is accurate and complete. Northwoods Graphix is not responsible for delays or delivery failures due to incorrect or incomplete shipping information. If you realize that your address is incorrect after placing your order, please contact us immediately.

Damaged Items

  • In the unlikely event that your item arrives damaged, please refer to our Return & Refund Policy for instructions on how to report the issue and request a replacement.

Customer Support

  • If you have any questions or concerns about your order, please contact us. We’re here to help ensure your order arrives as expected.